1 About RShobbies - How to contact us for Question, product services and your order
- We are located in Carson, California, U.S. We have been in RC business for over a year serving customer all over the U.S. If you have any questions about us please contact us using the contact us form
Due to high volume of call we are not able to answer all calls, our preferred method of contact is email, we reply to all emails the same day or the next day. Please use the contact us form for any product support inquiry, questions about orders or any other inquiry.

Please note that we will not reply to any inquiry asking for discounts or free shipping, any discount or free shipping if given are stated on the website.

2 How long does the order take to process?
- All order are usually processed within 48 hrs except in a case where the product has been backordered. We notify you if the product has been backordered.

3 What types of payment do you offer?
- We offer various payment methods - Paypal, Google-checkout, we also accept Mastercard, Visa and Amercian Express via our payment getaway.

4 When will I receive my products?
- Depending upon the posting method, selected it will usually take from 5-7 days for the product to get to you, we supply you with a tracking no if posted Via UPS and USPS priority mail.

5 Its been more than a week I haven't received my products?
- If you haven't received your products in week's time please contact us.

6 I did not like my item and I want a refund?
- You can refund your products only if it is in it's original condition with the factory package. All return shipping must be paid by the customer and there is a 7 day refund policy. All parts, motors, batteries are non refundable. We also charge a 5% restocking fee, which covers our credit processing fee.

7 My item is broken or is faulty, what do I do?
- Please contact us or the manufacturer of the product if you have a faulty product. For GWS products please follow this link http://www.gwsus.com/RMA/ and download their RMA form, you can either fax or email it to them. (Please read their return policy before you send the form or the product. For all other manufacturer please contact us. We do not accept returns if there is - Any damage due to crash, accident, negligence, modifications or if the item is used, for all faulty items we will only replace it with a new one, no refunds will be given ( sorry no exceptions), all lipo battery, motor and electronic are non- refundable.

8 My item was damaged in shipping?
- If your product was damaged in shipping please contact the local post-office. If you paid for the insurance please contact us and we will send a copy of actual postal receipt or follow up with the post office for the insured amount.

9. What precautions should I take for Li-po batteries?
- Li-po (Lithium polymer ) batteries always come with handling instruction label, please read the label before you charge or use the battery. Lipo batter have a tendency to catch fire and explode please use extreme caution while handling damaged or punctured Lipo batteries.

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